Back in July, we announced her appointment here. At that time, we invited Nikki to do a guest post about her vision and objectives for Netfleet. She has now obliged. 🙂
Whilst NF scores 9 out of 10 as Australia’s predominant “drop catcher” and aftermarket platform, it’s fair to say that (past) customer service has been their Achilles Heel.
Speaking from personal experience, Nikki is definitely client focused. She has brought a breath of much needed fresh air to Netfleet in this regard. The “powers that be” are to be congratulated on her appointment.
My Vision For Netfleet – Nikki Scholes
Since joining Netfleet at the end of June, it’s been a blur to say the least! As Ned pointed out in his introductory blog about me, the domain name industry is a completely new challenge I’m looking forward to taking on! Why you might ask?
In the past, I’ve thoroughly enjoyed the demands associated in working for a startup, having to learn a multitude of skills and ‘push’ to get things going. Although Netfleet might be an established and successful business, what caught my attention was the nature with which it operates like an agile startup, allowing me to take on different roles and add my own creative flair. I knew that joining Netfleet I’d be able to deliver value to the company and its clients, yet also develop my own skills learning from excellent mentors.
While every day I continue to learn more about the domain name industry, my initial impressions are that we have yet to see its full potential – there are great opportunities for all of us. Currently, not a lot of people understand the industry, and many companies lack the insight on how the right domain name can benefit their business. We hope to change this through education. Our content blogs have been a great tool in this area, with numerous articles planned ahead.
Although Netfleet provides the best catching service in Australia, we currently do not have strong relationships with our clients. As one of our priorities, I would like to close this gap and understand the needs of our clients, as well as the best way of meeting their needs. Over the coming months I plan to meet with some of our clients face to face (gasp!), or over the phone. I have already spoken to a couple of domainers and we are working on some great ideas!
In recent weeks I’ve received numerous emails from people who are excited about the changes to our customer service, including now having a contact to discuss their problems! Of course, while I take great pride in helping resolve issues, we do hope that customers can turn the page on any disappointing experiences they may have previously had dealing with Netfleet, and open up respectful dialogue.
We have also increased our social media output and plan to distribute regular newsletters to encourage interaction between Netfleet and domainers. Netfleet will continue to look for ways to open lines of communication with its customers and welcomes constructive feedback.
Most importantly, we are part of a great movement and conducting business within a growing industry, meaning we should all be excited about what the future holds.
If you have any questions or comments to put to me here, I promise I’ll do my best to answer them! Or you can email me directly.