Some people say that change can be good, but in the case of Fabulous, I’m not so sure.
To give you some background, I (and latterly my son Luke) have used Fabulous as our “parking page” provider for our domains for many years, and it has been just fantastic. Not only have we earned thousands of dollars each year from parking income (though we’d never get rich from just this!), but Fabulous has also given us the ability to sell loads of domains over the years. Not a day goes by when we don’t get at least one enquiry from one of our landing pages with a sales banner on it.
The other great thing about Fabulous is that it helps us comply with auDA policy (monetisation). Here’s an article I wrote about this last October.
Fabulous is owned by Dark Blue Sea (DBS), and DBS is in turn owned by the Enero Group (a listed company on the ASX). Enero / DBS also formerly owned Drop.com.au.
DBS contracted Enom (based in the USA) to manage the Fabulous platform for them many years ago. Enom in turn engaged Cameron Bell and Katherine Bell (no relation) to be their frontline troops and run most facets of the business. They have done so in exemplary fashion for a number of years from Brisbane. One of the many things they were responsible for was customer service, and they simply excelled at that.
Earlier this year Tucows bought out Enom, and Enom has now decided to dispense with the services of Cam and Kat as from August 31st. Support is now solely managed from the USA.
One of the main reasons I have stayed loyal to Fabulous over many years is down to the customer service I received from Cam and Kat (who as I said previously are both based in Brisbane). If I had a problem, a quick phone call or email would always sort things out. I’m sure I’m not alone when I say that – they had many happy customers from all over the world. As an added benefit, Cam and Kat became good friends. Let’s hope service continues in a similar vein.
There is also some talk within the industry that Fabulous may be up for sale, but I guess that can also be true about loads of registrars. We’ll have to wait and see what transpires.
I don’t know what the future holds for Fabulous, so I’m looking for a different provider. Or I might just start my own!
But in the meantime, here’s a big thanks to Cam and Kat for all your wonderful service over the years, and best wishes for the future.
Ned O’Meara – 13th September 2017